REFUND POLICY
At Makeupgasby LLC, customer satisfaction is our top priority. We strive to provide the highest quality beauty services, including facials, lash lifts, semi-permanent makeup, eyebrow microblading, sugaring, and waxing services. However, we understand that issues may arise, and we have established this Refund Policy to ensure clarity and fairness for both our customers and our business.
1. GENERAL REFUND POLICY
Due to the nature of our beauty services, all sales are final, and we generally do not offer refunds once a service has been rendered. However, exceptions may apply in specific circumstances as outlined below.
2. REFUND ELIGIBILITY
Refunds or partial refunds may be considered under the following conditions:
✅ Service Not Provided: If you have paid for a service but have not received it due to an error on our part, a full refund will be issued.
✅ Medical Reaction: If you experience a documented adverse reaction (verified by a licensed medical professional) to a treatment performed by our specialists, we may offer a partial or full refund.
✅ Double Charges or Billing Errors: If you were accidentally charged twice for the same service, we will correct the error and issue a refund for the duplicate payment.
3. NON-REFUNDABLE SERVICES
The following are not eligible for a refund:
❌ Completed Services: Once a service has been provided, we do not offer refunds.
❌ Dissatisfaction Based on Personal Preference: If you are unsatisfied with a service but the procedure was performed correctly, a refund will not be issued.
❌ Missed Appointments / No-Shows: If you fail to show up for your appointment or cancel without proper notice, your payment is non-refundable.
❌ Gift Cards & Promotional Services: Any services purchased using gift cards, special promotions, or discount codes are non-refundable.
4. RESCHEDULING & CANCELLATIONS
We understand that life happens, and you may need to reschedule or cancel your appointment. Please adhere to the following policy:
🔹 Cancellations with at least 24-hour notice – You may reschedule or receive a credit for future use.
🔹 Cancellations within less than 24 hours – A cancellation fee of [insert amount] may apply.
🔹 No-Shows – If you fail to show up for your appointment without prior notice, your payment will not be refunded.
To cancel or reschedule, please contact us at:
📞 Phone: +1 (850) 454-5125
📧 Email: info@makeupgasby.beauty
5. REFUND PROCESS
If you are eligible for a refund, the process will be as follows:
1️⃣ Submit a Request: Contact our support team via email at info@makeupgasby.beauty or call us at +1 (850) 454-5125 within [insert timeframe, e.g., 7 days] of your appointment.
2️⃣ Review Process: We will review your case and may require additional information such as proof of payment, photos, or medical documentation (if applicable).
3️⃣ Approval or Denial: You will receive a response within [insert timeframe, e.g., 3-5 business days] regarding the status of your refund request.
4️⃣ Refund Issuance: If approved, your refund will be processed to the original payment method within [insert timeframe, e.g., 5-10 business days].
6. CONTACT INFORMATION
For any refund-related inquiries, please contact us:
📍 Address: 7901 4th St N, Suite 300, St. Petersburg, FL 33702
📞 Phone: +1 (850) 454-5125
📧 Email: info@makeupgasby.beauty
🌐 Website: makeupgasby.beauty
